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CX, Research & Analytics

Where feedback turns into action and insight drives change.

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I help organizations turn complex feedback systems into clear, actionable intelligence. From survey design, custom programming and governance to dashboard automation, I build CX and research ecosystems that scale with your business and your data maturity.

Diagram

Simple CX Program Design

Simple, integrated CSAT program design for Customer Service interactions that ensures you not only listen to your customers, but take action based on their feedback. Built on Qualtrics CX platform.

Sample

Sales and Customer Health Looker Studio Dashboard

Lightweight Looker Studio dashboard built on Google Sheets, displaying key sales and customer health metrics in real time. Simple, cost-effective solution for businesses seeking quick visibility without complex infrastructure.

Sample

Qualtrics Quiz: Are You a Contrarian?

Take the quiz and find out if you are a contrarian or follow the status-quo.
Qualtrics survey leveraging answer scoring, custom logic and data variables.

Demo

Qualtrics Custom Question: JavaScript Solution

Lightweight Looker Studio dashboard built on Google Sheets, displaying key sales and customer health metrics in real time. Simple, cost-effective solution for businesses seeking quick visibility without complex infrastructure.

Resource

Pitfalls to Avoid when Designing a CX Survey

Ensuring you have a well-design customer experience survey is key in gathering reliable, insightful data. Find out what pitfalls you need to avoid!

Resource

Business Intelligence: How to Use Your Dashboard

Lightweight Looker Studio dashboard built on Google Sheets, displaying key sales and customer health metrics in real time. Simple, cost-effective solution for businesses seeking quick visibility without complex infrastructure.

Sample

Qualtrics CX Dashboard: Advanced Analytics

Advanced Qualtrics CX dashboard showing benchmark aggregate metrics compared with organization metrics. Custom solution aggregating multiple surveys into one dashboard.

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