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Business Strategy & Operations

Sharpen your operations, scale your impact.​

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I help organizations uncover inefficiencies, strengthen decision-making, and build systems that sustain performance. Each project combines operational insight with practical frameworks, aligning people, processes, and data to drive measurable results.

Case Study

Saving $1.7m in Profit Margin in 6 Months

Deep diving into financial and project KPIs to uncover profit margin loss root cause and systematically addressing it via improved systems and processes, and team enablement.

Case Study

Eliminating Escalations and Boosting Quality of Vendor Serviced Projects

Transforming vendor service quality in 2 months through process automation, data monitoring, and team enablement. Eliminating project escalations, boosting client CSAT by 1.8 avg. points, saving 3,000h+ in labour costs.

Resource

Business Process Maturity Assessment

Understanding a simple framework that empowers your business to identify areas of opportunity within your operations.

Demo

Building a Global Quality Champion Network

Launching a cross-functional Quality Rotation Program to embed a quality-first culture and empower employees through hands-on strategic projects. 

Social Post

Prioritization: Circle of Influence

How to focus on what matters and successfully prioritize actions that will move the needle on achieving your goals.

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