Independent Consultant, Lisbon, Portugal

Designing AI-powered systems for teams that want less noise and better answers.

Whether it's automating a process that's eating your team's time, designing a CX program that actually surfaces useful data, or building an AI-integrated workflow from scratch. I design systems that keep working after I'm gone.

8+ Years in CX, research & automation
600+ Data & research projects delivered
Top 3% Upwork Top Rated Plus, globally
Why clients keep coming back

One consultant, three promises, delivered on every engagement.

Agile

Working systems in days, not months.

Efficient

High-quality deliverables without the bureaucracy.

Personalized

Every solution is tailored to your exact needs.

How I provide value

I help teams bridge strategy, data, and automation, building systems designed to run themselves while surfacing the answers you actually need.

Build

Business Systems & Automation

Systems designed to run without supervision, built across the full automation stack.

  • AI-integrated pipelines and workflow automation
  • No-code system design (Airtable, Make, n8n)
  • CRM builds and back-office systems
  • Cross-platform integrations (Qualtrics, Salesforce, Google)

Each system is built to run itself after handoff, with no babysitting required.

See automation work
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Measure

CX, Analytics & Research Programs

Analytics programs that turn data into direction, spanning the full measurement stack.

  • Customer Experience (CX) programs
  • Employee Experience (EX) programs
  • Market and UX research studies

Built on Qualtrics, with AI-assisted analysis and dashboards your team will use.

Explore CX & research work
Scale

Business Strategy & Operations

Operational frameworks that fix what is quietly costing your business time and money.

  • Operational diagnostics and KPI analysis
  • Process redesign and improvement
  • Team enablement and change management
  • AI adoption strategy and implementation

Most engagements start with a diagnostic and end with documented, measurable impact.

See strategy & ops work
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Klara has in-depth knowledge of Qualtrics and of broader market research practices, and knows how to weave the two together in best practice. The scope of what we engage her with has broadened dramatically. - Alex R., Managing Director, The Picker Institute
Let's work together

Let's build something that works even when you sleep.

Tell me about your data, your bottlenecks, or the workflow that's been on your to-do list for six months. I'll tell you what's possible.

Start a conversation